Royal Palms

Royal Palms

Manager's Response

First time to Gulf Shores, and it was fantastic... quiet, relaxing... windy. The unit was exactly what we wanted, LOVED the huge balcony, nice furniture. We'll be coming back! (only down side, not the unit's fault: smoking allowed on balconies. NOT pleasant, but not often)

First time to Gulf Shores, and it was fantastic... quiet, relaxing... windy. The unit was exactly what we wanted, LOVED the huge balcony, nice furniture. We'll be coming back! (only down side, not the unit's fault: smoking allowed on balconies. NOT pleasant, but not often)

Manager's Response

The best and beautiful views we ever had on ours vacation.

The best and beautiful views we ever had on ours vacation.

Manager's Response

Overall a great experience. Very clean and beds were comfy. Stayed for 6 nights for our World Series. Master bath shower head needs to be replaced and the furniture in the living room is very outdated and not comfortable. Location was perfect for all the popular hangouts and baseball fields.

Overall a great experience. Very clean and beds were comfy. Stayed for 6 nights for our World Series. Master bath shower head needs to be replaced and the furniture in the living room is very outdated and not comfortable. Location was perfect for all the popular hangouts and baseball fields.

Manager's Response

Had a great time with great views. Condo was very nice.

Had a great time with great views. Condo was very nice.

stress free, fun times, condo was perfect,

stress free, fun times, condo was perfect,

Everything was great except for the couch bed was broke and the king bed was very hard.

Everything was great except for the couch bed was broke and the king bed was very hard.

Everything was great except for the couch bed was broke and the king bed was very hard.

Everything was great except for the couch bed was broke and the king bed was very hard.

we were very happy with Gulf Shores rental. we had a problem and it was fixed right away

we were very happy with Gulf Shores rental. we had a problem and it was fixed right away

This place could use some updates. First of all, like many other reviews, our feet turned black from walking barefoot in the condo. It is not because they did not clean it. It is because of the type of flooring they have in the condo. It is vynal planking with a wood grain so the sand and dirt from the beach just sits in the cracks. Next is the beds are uncomfortable and the sheets do not fit. We were constantly putting them on throughout the night. The also need to upgrade to a keyless door handle so you do not have to carry a key with you to the beach which is $50 if you lose it. Last, the best part about staying here is the balcony but the rusted chairs and no patio table makes it hard to eat or just relax out there overlooking the beach.

This place could use some updates. First of all, like many other reviews, our feet turned black from walking barefoot in the condo. It is not because they did not clean it. It is because of the type of flooring they have in the condo. It is vynal planking with a wood grain so the sand and dirt from the beach just sits in the cracks. Next is the beds are uncomfortable and the sheets do not fit. We were constantly putting them on throughout the night. The also need to upgrade to a keyless door handle so you do not have to carry a key with you to the beach which is $50 if you lose it. Last, the best part about staying here is the balcony but the rusted chairs and no patio table makes it hard to eat or just relax out there overlooking the beach.

This place could use some updates. First of all, like many other reviews, our feet turned black from walking barefoot in the condo. It is not because they did not clean it. It is because of the type of flooring they have in the condo. It is vynal planking with a wood grain so the sand and dirt from the beach just sits in the cracks. Next is the beds are uncomfortable and the sheets do not fit. We were constantly putting them on throughout the night. The also need to upgrade to a keyless door handle so you do not have to carry a key with you to the beach which is $50 if you lose it. Last, the best part about staying here is the balcony but the rusted chairs and no patio table makes it hard to eat or just relax out there overlooking the beach.

This place could use some updates. First of all, like many other reviews, our feet turned black from walking barefoot in the condo. It is not because they did not clean it. It is because of the type of flooring they have in the condo. It is vynal planking with a wood grain so the sand and dirt from the beach just sits in the cracks. Next is the beds are uncomfortable and the sheets do not fit. We were constantly putting them on throughout the night. The also need to upgrade to a keyless door handle so you do not have to carry a key with you to the beach which is $50 if you lose it. Last, the best part about staying here is the balcony but the rusted chairs and no patio table makes it hard to eat or just relax out there overlooking the beach.

The condo was nice. The furniture needs updating the chairs were wicker type so they weren't really comfortable. The sofa and sofa bed needs replacing. Several of the springs on the sofa bed were missing. The TV in the living/common area you only got streaming services (no live/normal tv) like the bedrooms. But the location of the property and the cleanliness of the condo were really nice. I would stay there again.

The condo was nice. The furniture needs updating the chairs were wicker type so they weren't really comfortable. The sofa and sofa bed needs replacing. Several of the springs on the sofa bed were missing. The TV in the living/common area you only got streaming services (no live/normal tv) like the bedrooms. But the location of the property and the cleanliness of the condo were really nice. I would stay there again.

My bestfriend and I had a wonderful stay. Perfect location!

My bestfriend and I had a wonderful stay. Perfect location!

We have stayed at Royal Palms in different condos for 10 years, it is a clean, family-oriented place I recommend. This condo was everything we expected

We have stayed at Royal Palms in different condos for 10 years, it is a clean, family-oriented place I recommend. This condo was everything we expected

This was the worst rental experience I have experienced here. The property needs a deep clean, something should be done in the mstba bad odor. The indoor pool was taped off and unusable. The furniture was old and very broken down not comfortable

This was the worst rental experience I have experienced here. The property needs a deep clean, something should be done in the mstba bad odor. The indoor pool was taped off and unusable. The furniture was old and very broken down not comfortable

This was the worst rental experience I have experienced here. The property needs a deep clean, something should be done in the mstba bad odor. The indoor pool was taped off and unusable. The furniture was old and very broken down not comfortable

This was the worst rental experience I have experienced here. The property needs a deep clean, something should be done in the mstba bad odor. The indoor pool was taped off and unusable. The furniture was old and very broken down not comfortable

This property was in extremely poor condition. TV in 2nd bedrm did not work; wall lamps in same room dirty & 1 had a broken switch. DVD player in LR did not work. Could not walk barefooted in unit because the floors turned one's feet black. Rusty furniture outside. Furniture old/dirty. Door to air/heat extremely dirty. Unit was not as clean as it should have been. Lanai screen broken & torn. Construction going on next door in another unit. The rental staff was responsive & helpful. Would never rent in that building again.

This property was in extremely poor condition. TV in 2nd bedrm did not work; wall lamps in same room dirty & 1 had a broken switch. DVD player in LR did not work. Could not walk barefooted in unit because the floors turned one's feet black. Rusty furniture outside. Furniture old/dirty. Door to air/heat extremely dirty. Unit was not as clean as it should have been. Lanai screen broken & torn. Construction going on next door in another unit. The rental staff was responsive & helpful. Would never rent in that building again.

Manager's Response

Could not go barefoot in the condo, your feet would be black. I tried to mop with the one in the unit, it did a mediocre job.
The kung bedroom sheets would pop off every time you turned over in bed, leaving you on the plastic matress cover.
The bathroom in this bedroom has sliding shower doors with mold, the toilet under rim also was not clean.
I Opened the utensil drawer to find the pizza cutter with dried food visible as you opened the drawer. Also found dirty plates. Washed everything we used before and after use.
The second bathroom was clean. I cannot comment on the second bedroom since we did not use it.
I can deal with worm out and mismatched furniture. But when you and the party before you pay for cleaning, I expect it to be clean.
Condo has potential with size of unit, large balcony and location.
But the condo needs a deep clean, new sheets and some much needed TLC

Could not go barefoot in the condo, your feet would be black. I tried to mop with the one in the unit, it did a mediocre job.<br/>The kung bedroom sheets would pop off every time you turned over in bed, leaving you on the plastic matress cover. <br/>The bathroom in this bedroom has sliding shower doors with mold, the toilet under rim also was not clean.<br/>I Opened the utensil drawer to find the pizza cutter with dried food visible as you opened the drawer. Also found dirty plates. Washed everything we used before and after use.<br/>The second bathroom was clean. I cannot comment on the second bedroom since we did not use it.<br/>I can deal with worm out and mismatched furniture. But when you and the party before you pay for cleaning, I expect it to be clean.<br/>Condo has potential with size of unit, large balcony and location.<br/>But the condo needs a deep clean, new sheets and some much needed TLC<br/>

Manager's Response

It was great! The condo was the perfect size and very comfy. The guest bathroom could have been a little more clean when we got there. There was a bar of soap in the top corner of the shower and the toilet wasn’t very clean.

It was great! The condo was the perfect size and very comfy. The guest bathroom could have been a little more clean when we got there. There was a bar of soap in the top corner of the shower and the toilet wasn&#x2019;t very clean.

It was great ��

It was great &#xD83D;&#xDE0A;

Manager's Response

I NEVER usually do bad reviews but I think everyone should know about this Unit. It's Filthy! We couldn't even walk on the floors barefoot because they were so dirty, so we put socks on and within minutes they were black. There is mold on the ceiling in the master bedroom & hallway. The furniture is old and not well cared for. We couldn't even sit on the couch, we had to put a sheet over it to sit on. We didn't sleep very good because the beds are horrible! (you basically sunk in the middle of the bed) The bathroom vent fans sound like a cricket and didn't work. The balcony furniture needs updated. It is all rusted. The sliding door doesn't slide very good. Need to update the key. Most places are now with a code, not a key. The beach view is beautiful!

I NEVER usually do bad reviews but I think everyone should know about this Unit. It's Filthy! We couldn't even walk on the floors barefoot because they were so dirty, so we put socks on and within minutes they were black. There is mold on the ceiling in the master bedroom & hallway. The furniture is old and not well cared for. We couldn't even sit on the couch, we had to put a sheet over it to sit on. We didn't sleep very good because the beds are horrible! (you basically sunk in the middle of the bed) The bathroom vent fans sound like a cricket and didn't work. The balcony furniture needs updated. It is all rusted. The sliding door doesn't slide very good. Need to update the key. Most places are now with a code, not a key. The beach view is beautiful!

Manager's Response

We really enjoyed our stay. The condo was bright and clean - with a great view of the beach. Cant ask for more than walking out of the building and right onto the white sand! The management company was easy to work with and very friendly and helpful when I called.

We really enjoyed our stay. The condo was bright and clean - with a great view of the beach. Cant ask for more than walking out of the building and right onto the white sand! The management company was easy to work with and very friendly and helpful when I called.

Manager's Response

We had a great time at the condo. No complaints at all

We had a great time at the condo. No complaints at all

Manager's Response

Had a great vacation, check in and out was so easy. We arrived early and were allowed to check in which was great after a long drive. The condo was just as the pictures. Will most definitely stay here again

Had a great vacation, check in and out was so easy. We arrived early and were allowed to check in which was great after a long drive. The condo was just as the pictures. Will most definitely stay here again

Manager's Response

Would definitely stay here again. Condo was pretty clean. Pools were closed due to damage from storms.A heads up would have been nice but the kids enjoyed the beach anyway.

Would definitely stay here again. Condo was pretty clean. Pools were closed due to damage from storms.A heads up would have been nice but the kids enjoyed the beach anyway.

Would definitely stay here again. Condo was pretty clean. Pools were closed due to damage from storms.A heads up would have been nice but the kids enjoyed the beach anyway.

Would definitely stay here again. Condo was pretty clean. Pools were closed due to damage from storms.A heads up would have been nice but the kids enjoyed the beach anyway.

It was absolutely perfect. Very clean and very easy process for checking in/out.

It was absolutely perfect. Very clean and very easy process for checking in/out.

I have NEVER left a bad review, and I have gone back and forth about leaving a negative review on this property, but in the end I decided to leave one so others won't fall into the same trap we did.

The positives about the property:

1) The location. It's beach side and the view is great.

2) It's the last condo unit before the State Park, so the crowds are minimal. During Covid this was a huge plus.

3) The condo unit overall is on the smaller scale, so again during Covid it was nice to not be around so many people.

The negatives about the property:

1) It's filthy. There is mold on the ceiling in the master bedroom. There is mold in the shower doors in the master bedroom. As true to other reviews - our feet (and socks and slippers) were so black from walking around the condo.

2) The furniture (and beds) are old and not well cared for. We didn't even sit on the couch - instead we put a sheet over it and then sat on it.

3) This unit is not kept up and everything in it needs some serious love.

So why did we book this property:

We made a last minute trip to the beach and didn't book the unit until the night before our trip. Despite reading all of the prior reviews, we thought "how bad can it really be" and since it was beach side we thought we'd take the risk. When checking in I did ask the property management company if the unit was indeed as bad as past reviews indicated, would they send someone out to re-clean. I was told the chances of that happening were slim because they were having a hard time keeping staff employed with unemployment paying so well during Covid.

In the end, booking this condo was NOT a wise risk. We spent almost all of our four day stay outside on the beach or the balcony of the unit as to avoid being inside the unit. Don't make the same mistake we did and book this unit.

I have NEVER left a bad review, and I have gone back and forth about leaving a negative review on this property, but in the end I decided to leave one so others won't fall into the same trap we did.<br/><br/>The positives about the property:<br/><br/>1) The location. It's beach side and the view is great.<br/><br/>2) It's the last condo unit before the State Park, so the crowds are minimal. During Covid this was a huge plus.<br/><br/>3) The condo unit overall is on the smaller scale, so again during Covid it was nice to not be around so many people.<br/><br/>The negatives about the property:<br/><br/>1) It's filthy. There is mold on the ceiling in the master bedroom. There is mold in the shower doors in the master bedroom. As true to other reviews - our feet (and socks and slippers) were so black from walking around the condo.<br/><br/>2) The furniture (and beds) are old and not well cared for. We didn't even sit on the couch - instead we put a sheet over it and then sat on it.<br/><br/>3) This unit is not kept up and everything in it needs some serious love.<br/><br/>So why did we book this property:<br/><br/>We made a last minute trip to the beach and didn't book the unit until the night before our trip. Despite reading all of the prior reviews, we thought "how bad can it really be" and since it was beach side we thought we'd take the risk. When checking in I did ask the property management company if the unit was indeed as bad as past reviews indicated, would they send someone out to re-clean. I was told the chances of that happening were slim because they were having a hard time keeping staff employed with unemployment paying so well during Covid.<br/><br/>In the end, booking this condo was NOT a wise risk. We spent almost all of our four day stay outside on the beach or the balcony of the unit as to avoid being inside the unit. Don't make the same mistake we did and book this unit.

Manager's Response

We had a great time enjoying family time at the beach and dispite a few hiccups with keys and numerous housekeeping and cleaning issues, we would still recommend this unit. Cleaning the units needs addressing! The floors are new and look great, however, not sure when the last time they were cleaned, socks turned black on the bottom, after being in unit for 10 minutes (pictures available). Also, the shower head in the master bathroom needs to be changed. Water pressure is great, however, it sprays so heavy it leaks to the floor. Also, mold and mildew on the caulking. Wall behind bathroom door is covered in dust and link from the vent (pictures available). The ceiling above the refrigerator is covered on cobwebs (pictures available). Also, the cloth furniture needs to be replaced. The furniture is slick and smells, full of germs and sunscreen. Finally, the mattress for the sleeper sofa has holes.

We had a great time enjoying family time at the beach and dispite a few hiccups with keys and numerous housekeeping and cleaning issues, we would still recommend this unit. Cleaning the units needs addressing! The floors are new and look great, however, not sure when the last time they were cleaned, socks turned black on the bottom, after being in unit for 10 minutes (pictures available). Also, the shower head in the master bathroom needs to be changed. Water pressure is great, however, it sprays so heavy it leaks to the floor. Also, mold and mildew on the caulking. Wall behind bathroom door is covered in dust and link from the vent (pictures available). The ceiling above the refrigerator is covered on cobwebs (pictures available). Also, the cloth furniture needs to be replaced. The furniture is slick and smells, full of germs and sunscreen. Finally, the mattress for the sleeper sofa has holes.